FREQUENTLY ASKED QUESTIONS
MODIFYING OR CANCELLING A RESERVATION
How can I modify or cancel my reservation?
You can modify or cancel your reservation online, any time, day or night. Just click “Manage Booking” in the top right corner of the booking site or by using the links at the bottom of your Booking Confirmation email. You can also just click HERE!
If you need additional assistance, we are here to help!
— By Phone: please call our customer service line at (502) 354-9103
— By Email: write to firstname.lastname@example.org
— By Live Chat: visit www.teamtravelsource.com
Our customer service phone hours are Monday through 8:00AM - 4:30PM EST.
How do I request a block of rooms?
In order to request a block of rooms, please visit the event (tournament, competition, game) page. There should be a hotel link that will give you all housing information including the website to request a block of rooms! If you need additional assistance, please call our Team Relations line at 502-354-9103, Option 3 or you can email the applicable email below. Our Team Relations hours are 8:30AM - 5:00PM EST.
Sports@teamtravelsource.com (includes all sports except for cheer, dance or volleyball)
You can also access our Live Chat feature at www.teamtravelsource.com
How do I join the waitlist?
If a hotel is sold out, you may be given the option to join the waiting list. Simply select to add the waitlisted night when making your reservation. You will be notified if your room is confirmed. If a waitlist gets too long and the chance of getting a room is impossible, we will turn the waitlist off. If your waitlisted night cannot be fulfilled you will be notified in advance so you can secure another reservation.
Do I have to pay to join the waitlist?
No, it is free to join the waitlist!
When will my waitlisted reservation be confirmed?
We cannot confirm an exact time as to when the waitlist may be fulfilled. However, rest assured, we are working diligently with the hotel to try to secure your waitlisted request.
Yes, if the original reservation is canceled within 5 days of the waitlisted reservation being confirmed, you can cancel your original reservation or the waitlisted reservation and any fees will be refunded.
What is the TTS cancellation fee?
Team Travel Source has a non-refundable cancellation fee (amount subject to change by event) for any reservation that is cancelled after a specified date. This fee helps to ensure the validity of each reservation. Team Travel Source strives to provide the best available options to all attendees and to ultimately secure as many people as possible in the hotel of their choice. This fee is only charged when a confirmed reservation is canceled after the specified cancellation date. This date is specific to each event and is stated on your Reservation Summary. This is accessible from your Booking Confirmation email and through the Manage Booking portal. Please keep in mind the hotel will have their own cancellation policy that will be charged in addition to any TTS cancellation fees.
Am I charged a TTS cancellation fee to modify my reservation?
The TTS cancellation fee is ONLY for fully cancelled reservations. If you add a night, take a night away, change dates, etc., you will not be charged a TTS cancellation fee. *Please note the hotel cancel policy is separate from the TTS cancellation fee. Please check your Reservation Summary for details.
Where can I find the details of the cancellation policies?
Both the TTS cancellation policy (if applicable) and the hotel cancellation policy are listed on your Reservation Summary. You can access this from your Booking Confirmation email and the Manage Booking portal.
If I transfer my room reservation to another parent/person, will I incur the TTS cancellation fee?
If you transfer your reservation, there are no transfer or cancellation fees.
STAY TO PLAY / HOUSING REQUIREMENTS
What is 'Stay to Play' or a 'Housing Requirement?'
The Stay to Play program requires athletes who participate in certain events that are designated by the tournament management as “stay to play” to book their hotel accommodations through the event’s contracted housing company in order for the athlete to participate in the competition. By using a housing company, the team is able to establish room blocks — a certain amount of rooms that are put aside for their use only, thus ensuring athletes and parents have the first shot at making reservations at their desired hotel(s). Stay to Play also saves the team money. Our purchasing power allows us to secure the best hotels and accommodations at the lowest rates for the tournament dates.
How do I request an exemption?
If you have an exemption that is offered by the event producer, you can click here to submit your request: https://www.completetravelplan.com/exemption-request
STILL HAVE QUESTIONS?
Just reach out, we are glad to assist you.
By Phone: (502) 354-9103
By Email: email@example.com
Live Chat: www.teamtravelsource.com
Our customer service phone hours are Monday-Friday 8:00AM - 4:30PM EST.
Our Chat Hours are Monday-Friday 8AM - 4:30PM EST
(Hours as of 3/17/2020)