MODIFYING OR CANCELLING A RESERVATION
How can I modify or cancel my reservation?
You can modify or cancel your reservation online, any time, day or night. Just click “Modify Reservation” at the bottom of your Guest Receipt email. You can also do it by clicking HERE! You will need the ARN Confirmation Number and email address to use this link.
If you need additional assistance, please call our customer service line at 502-354-9103 or you can email firstname.lastname@example.org. You can also access our Live Chat feature at www.teamtravelsource.com. Our customer service phone hours at this time are Monday through 8:00AM - 4:30PM EST.
What is the link to request a block of rooms?
In order to request a block of rooms, please visit the event (tournament, competition, game) page. There should be a hotel link that will give you all housing information including the website to request a block of rooms! If you need additional assistance, please call our Team Relations line at 502-354-9103, Option 3 or you can email the applicable email below. Our Team Relations hours are 8:30AM - 5 PM EST.
Sports@teamtravelsource.com (includes all sports except for cheer, dance or volleyball)
You can also access our Live Chat feature at www.teamtravelsource.com.
How do I join the waitlist?
If a hotel is sold out, you will be given the option to join the waiting list. All you need is your dates of stay, name and email. You will be contacted if your room becomes available. You will have 24 hours to make your actual reservation, or your room will be given to someone else. If a waitlist gets too long and the chance of getting a room is impossible, we will turn the waitlist off so we suggest booking another reservation at that time.
Do I have to pay to join the waitlist?
No, it is free to join the waitlist!
When will my waitlisted reservation be confirmed?
We cannot confirm an exact time as to when the waitlist may be fulfilled. However, rest assured, we are working diligently with the hotel to try to secure your waitlisted request.
If my waitlisted reservation gets confirmed, am I able to cancel my other reservation? Would there be a fee?
Yes, if the original reservation is canceled within 5 days of the waitlisted reservation being confirmed, you can cancel your original reservation or the waitlisted reservation and any fees will be refunded.
What is the TTS cancellation fee?
Team Travel Source has a non-refundable cancellation fee (amount subject to change by event) for any reservation that is cancelled after a specified date. This fee helps to ensure the validity of each reservation. Team Travel Source strives to provide the best available options to all attendees and to ultimately secure as many people as possible in the hotel of their choice. This fee is only charged when a confirmed reservation is canceled after the specified cancellation date. This date is specific to each event and is stated on your reservation confirmation email. Please keep in mind the hotel will have their own cancellation policy that will be charged in addition to any TTS cancellation fees.
Am I charged a TTS cancellation fee to modify my reservation?
The TTS cancellation fee is ONLY for fully cancelled reservations. If you add a night, take a night away, change dates, etc., you will not be charged a TTS cancellation fee. *Please note the hotel cancel policy is separate from the TTS cancellation fee. Please check your Guest Receipt email for details.
Where can I find the details of the cancellation policies?
Both the TTS cancellation policy (if applicable) and the hotel cancellation policy are listed on yourr Guest Receipt email.
If I transfer my room reservation to another parent/person, will I incur the TTS cancellation fee?
If you transfer your reservation, there are no transfer or cancellation fees.
STAY TO PLAY / HOUSING REQUIREMENTS
What is 'Stay to Play' or a 'Housing Requirement?'
The Stay to Play program requires athletes who participate in certain events that are designated by the tournament management as “stay to play” to book their hotel accommodations through the event’s contracted housing company in order for the athlete to participate in the competition. By using a housing company, the team is able to establish room blocks — a certain amount of rooms that are put aside for their use only, thus ensuring athletes and parents have the first shot at making reservations at their desired hotel(s). Stay to Play also saves the team money. Our purchasing power allows us to secure the best hotels and accommodations at the lowest rates for the tournament dates.
How to I request an exemption?
If you have an exemption that is offered by the event producer, you can click here to submit your request: https://www.completetravelplan.com/exemption-request
STILL HAVE QUESTIONS?
Phone Hours (as of 3/17/20: Monday through Friday 8AM – 4:30PM EST
Chat Hours (as of 3/17/20): Monday through Friday 8AM - 4:30PM EST