MODIFYING OR CANCELLING A RESERVATION

How can I modify or cancel my reservation?

Information regarding how to modify or cancel reservation online can be found on your email confirmation. If you do need additional assistance, please call our customer service line at 502-354-9103 or you can email info@teamtravelsource.com. You can also access our Live Chat feature at www.teamtravelsource.com.

 

ROOM BLOCKS

What is the link to request a block of rooms?

The link to request a block of rooms is below 

https://www.completetravelplan.com/new-sport-hotel-block-request

You can also submit a room block request through the event page website.

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WAITLIST

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Do I have to pay a fee to cancel a waitlisted reservation?

No, you will not have to pay a fee since it is not yet a confirmed reservation.
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When will my waitlisted reservation be confirmed?

A reservation is confirmed only when EVERY night of stay is confirmed.

We cannot confirm an exact time as to when the waitlist may be fulfilled. However, rest assured, we are working diligently with the hotel to try to secure your waitlisted reservation.

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If my waitlisted reservation gets confirmed, am I able to cancel my other reservation? Would there be a fee?

Yes, if canceled within 5 days of the waitlisted reservation being confirmed, you can cancel your original reservation or the waitlisted reservation and any fees will be waived.

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CANCELLATION FEES

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What is the TTS cancellation fee?

Team Travel Source has a non-refundable cancellation fee (amount subject to change by event) for any reservation that is cancelled after a specified date. This fee helps to ensure the validity of each reservation. Team Travel Source strives to provide the best available options to all attendees and to ultimately secure as many people as possible in the hotel of their choice. This fee is only charged when a confirmed reservation is canceled after the specified cancellation date. This date is specific to each event and is stated on your reservation confirmation email. Please keep in mind the hotel will have their own cancellation policy that will be charged in addition to any TTS cancellation fees. 

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Where can I find the details of the cancellation policies?

Both the TTS cancellation policy (if applicable) and the hotel cancellation policy are listed on the email confirmation.

 

If I transfer my room reservation to another parent/person, will I incur the TTS cancellation fee?

If you transfer your reservation, there are no transfer or cancellation fees.

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STAY TO PLAY / HOUSING REQUIREMENTS

 

What is 'Stay to Play' or a 'Housing Requirement'?

The Stay to Play program requires athletes who participate in certain events that are designated by the tournament management as “stay to play” to book their hotel accommodations through the event’s contracted housing company in order for the athlete to participate in the competition. By using a housing company, the team is able to establish room blocks — a certain amount of rooms that are put aside for their use only, thus ensuring athletes and parents have the first shot at making reservations at their desired hotel(s). Stay to Play also saves the team money. Our purchasing power allows us to secure the best hotels and accommodations at the lowest rates for the tournament dates.  

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STILL HAVE QUESTIONS?

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Please email info@teamtravelsource.com or call our Customer Service Team at 502-354-9103.

 

Monday through Friday 8AM – 7PM EST and Saturday 8:30AM – 5PM EST.

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